FAQ
Here are some frequently asked questions. We hope you find your answers here.
For bill inquires, setting up of new accounts, termination of an existing account, connections, disconnections and non-emergency power outages, call customer care at +599-318-2229 or email: billing@stucoeux.com. Monday – Friday from 7:30 a.m. – 12 p.m. and 1:30 p.m. to 4:30 p.m. For emergencies after hours and weekends please call +599-318-5783 for electricity and +599-318-4058 for water.
Domestic:
-Valid Identification
-Signature of property owner is required to validate the account.
Commercial:
– Business license
– Chamber of Commerce registration
– Valid Identification of the Managing director
– Signature of property owner is required to validate the account
No, you must first close your existing account and settle any remaining fees. Then, you will need to create a new account using your new address. Please visit our office for assistance with this process.
Please give us at least three business days’ notice prior to your moving date. We’ll arrange a meter reading and calculate your final bill based on your daily average consumption, up until your move out date. For assistance, please contact customer care at +599-318-2229 or email us at billing@stucoeux.com.
